Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- BBGroveport, OHCustomer since May 2003
“Customer service is outstanding ”
- ESElaine S., Columbus, OHCustomer since Mar 2018
“DBI is great company with trained reps who can answer your questions and great customer service.”
- SSSarah S., Canal Winchester, OHCustomer since Jan 2018
“Zach has continually demonstrated fast response times and processes that make it very easy for me to get the coverage I need. I appreciate his personable and straight forward approach. I’ve emailed about new cars or life updates on the weekends without expecting a response until Monday, but he’s checking in and there for us. I have never been stressed about an insurance need thanks to Zach! ”
- CWCameo W., Groveport, OHCustomer since Mar 2016
“When I had my recent accident, things were handled very quickly and smoothly, which was wonderful considering how stressful the entire situation was. You’re also understanding, helpful, and very knowledgable!”
- DBDenise B., Columbus, Ohio
“I was in a bit of a time crunch and Zach was very courteous, efficient and prompt in obtaining me quotes on my insurance needs. He is also quick to respond to any questions that I have and has been a pleasure to work with.
” - CTCody T., Columbus, Ohio
“Zach Johnson is very approachable and has a great attitude. He has been awesome at answering all of my many questions since switching.
” - WMWilliam M., Gahanna, OHCustomer since Aug 2016
“Great customer service.”
- SCColumbus, OHCustomer since Jul 2013
“You make business personal and if we have any questions they are always answered with specifics.”
- JBJessica B., Columbus, OHCustomer since Jan 2019
“Sonya went above and beyond to review my quote and highlight cost savings with my current insurance plan. She was careful, thoughtful and thorough in answering all of my questions. She’s been incredibly responsive. ”
- JSJennings S., Columbus, OHCustomer since Jun 2002
“27 year relationship with no concerns.”
- JJGrove City, OHCustomer since Jan 2019
“Friendliness of representatives and truthfulness about pricing for our needs. ”
- FSDublin, OHCustomer since Aug 2015
“Whenever I call, I get excellent and personal customer service from all the employees at Detwiler-Brofford. I like the personal service that working with a smaller agency allows. ”
- CHChristina H., Columbus, OHCustomer since Dec 2018
“Friendly and prompt customer service”
- JTJudy T., Zanesville, OHCustomer since Jan 2014
“Very Prompt and courteous with claims or renewals. Zac Johnson is always there to help. ”
- CMCharles M., Canal Winchester, OHCustomer since Dec 1997
“Timely and accurate information from the company when an inquiry is made. The quick response times are appreciated……”