Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- DAAnonymous, Mansfield, OH
“If I call and have to leave a message Zach always gets back with me a a good manner of time. That is very important.”
- RCAnonymous, Columbus, OH
“Your people were very pleasant and helpful.”
- CSAnonymous, Columbus, OH
“we love the personal service. we first checked insurance websites and then went in to their office. when given their costs, we were given better coverage at a much more reasonable price.we use them for both car and homeowners insurance.”
- ADAnonymous, Newark, OH
“The reason I always recommend DBI is because of the knowledgeable assistance I have always received as well as the caring touch of a hand written sympathy card I received when we lost our beloved family dog Bailey. ”
- GWReynoldsburg, OH
“Jan 2017 I was in an auto accident and you had me taken care of before I even arrived home. You were informative, efficient and had me in a rental in record time. From then I knew I chose the right company. Also your prices are unbeatable and you have the best customer service rep leading your Gahanna, Ohio office. ”
- WLSunbury, OH
“We never heard from my previous insurance representative but premiums increased regularly. dbi has been “hands-on” and I know my Rep Zach Johnson is just a phone call away.”
- BMGahanna, OH
“Great people selling quality carriers!”
- MCAnonymous, Columbus, OH
“I don’t have to call very often but when I do the service is impeccable. None of my questions go unanswered and it’s done in the most polite and friendly manner. I feel as though I’m the only customer they have. Thank you so much for all that you do to make my experiences the best everytime.
Marilyn Compton ” - AHAnonymous, Columbus, OH
“DBI is quick, affordable, and incredibly customer friendly. I suggest them to anybody and everybody shopping for insurance. ”
- GVNew Albany, OH
“Sonya is a very personable person. You could tell she had our best interest at heart and was very detailed oriented. She was thinking of things we never considered. We appreciated her quick response and feel in the end we got the best coverage at the best price.”
- MWAnonymous, Gahanna, OH
“The customer service is so amazing. Every time I call the office I get a human that knows how to assist me. I own a small business and it was very hard to find the right coverage I need, in fact every other insurance company in gahanna turned me away because they didn’t know how to insure what we do. DBI has the experience it takes to get the job done and I am very thankful.”
- KMGahanna, OH
“Love the personalized customer service such as simply answering the phone and talking with me. I get to talk to a real person!! No leaving a voice mail and I will call you back…. answers now!!”
- MRColumbus, OH
“We like two things: (1) the price of our insurance; and (2) the fact that you respond promptly to all questions and requests for information.. ”
- FKColumbus, OHCustomer since Mar 2019
“Super nice customer service”
- LFLydia F., Columbus, Ohio
“Going through the process of finding a new insurance company was extremely easy with you. I appreciate all the assistance.
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